Welcome to Outlet Plush Mod Store’s FAQ page! We’ve compiled answers to the most common questions about our adorable children’s clothing, accessories, and shopping experience. If you don’t find what you’re looking for, our friendly customer service team is always happy to help at [email protected].
About Our Products
A: We specialize in fashionable and comfortable clothing, shoes, swimwear, and accessories for boys, girls, toddler boys, and toddler girls. Our collections are designed with both style and practicality in mind for growing children.
A: We organize our accessories and clothing by age groups and genders to help you find exactly what you need quickly. The duplicate categories represent different sub-collections within those product types.
A: Yes! We provide detailed size charts for all our clothing items. Since kids grow so fast, we recommend checking the measurements before ordering. If you’re between sizes, we suggest sizing up for longer wear.
Ordering & Account Questions
A: Simply click “Register” at the top of our website and follow the prompts. Having an account lets you track orders, save favorites, and check out faster next time!
A: Click “Forgot Password” on the login page, and we’ll email you instructions to reset it. Be sure to check your spam folder if you don’t see our email.
A: We process orders quickly to get them to your little ones fast! If you need to make changes, email us at [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered processing.
Shipping & Delivery
A: We offer two convenient options:
– Standard Shipping ($12.95): via DHL/FedEx (10-15 days after shipping)
– Free Shipping: on orders over $50 via EMS (15-25 days after shipping)
A: Yes! We ship worldwide with just a few exceptions in Asia and some remote areas. If you’re unsure about your location, email us at [email protected].
A: Our team works quickly to process all orders within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
A: Absolutely! Both shipping methods include tracking. You’ll receive a tracking number via email once your order ships.
Payments & Pricing
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
A: Yes! Orders totaling $50 or more qualify for free shipping via EMS. Parent Pro Tip: Combine orders with friends or family to reach the threshold!
A: International customers may be responsible for customs duties or taxes depending on their country’s regulations. These fees are not included in your order total.
Returns & Exchanges
A: We offer hassle-free returns within 15 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.
A: Email us at [email protected] with your order number and the items you wish to return. We’ll provide return instructions and a prepaid return label if applicable.
A: Refunds are processed within 3-5 business days after we receive your return. The refund will be issued to your original payment method.
Contact & Support
A: We’re here to help! Email us anytime at [email protected] or use the contact form on our website. Our friendly team typically responds within 24 hours.
A: Outlet Plush Mod Store is located at:
4063 Ridge Road, SAN JOSE, US 62682
Remember – “The More You Buy, The More You Save!”
Happy shopping from the Outlet Plush Mod Store family!